Legal Rights & Protections in Australia
Your guide to the legal safeguards and support systems available to international students.
The Australian Government ensures that all education providers meet strict registration and accreditation requirements. As an international student, you can only enroll in government-registered courses that adhere to national quality standards.
The Education Services for Overseas Students (ESOS) Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 outline strict rules for education providers regarding student support, information, and processes, including access to the Tuition Protection Scheme (TPS).
You can find a list of registered courses on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
If you have a complaint about your education or training provider, specific independent services are available to help:
- For Higher Education Students: The National Student Ombudsman (NSO) provides an independent service to assist with complaints about higher education providers. You can reach them at 1300 395 775 or visit nso.gov.au.
- For ELICOS and VET Students: An independent Overseas Student Ombudsman is appointed by the Australian Government to help with issues concerning private schools, colleges, and Technical and Further Education (TAFE) institutes. You can contact the Ombudsman in your specific state or territory.
As an international student working part-time in Australia, you have specific work rights and entitlements that are protected by Australian workplace laws and regulations. These rights apply to all workers in Australia, regardless of their visa status.
The Fair Work Ombudsman (FWO) plays a crucial role in helping both employers and employees understand and comply with these rights and responsibilities. If you have concerns about your pay, working conditions, or treatment at work, the FWO can provide free advice and assistance.
You can learn more about your work rights at fairwork.gov.au.
The Tuition Protection Service (TPS) is a government initiative that protects international students' tuition fees. If your education provider is unable to deliver your paid course (e.g., if they close down), the TPS can help you by:
- Assisting with tuition fee refunds.
- Helping you find an alternative education provider to complete your studies.
This service provides a crucial safety net for your investment in your education.
Australia has robust consumer protection laws that safeguard the rights of all consumers, including international students. These laws ensure fair treatment when you purchase products or services.
If you encounter a problem with a product or service you've bought or intend to buy, you can seek assistance from your local state and territory consumer protection agencies. They can provide:
- Information about your consumer rights.
- Advice on issues related to products or services.
- Guidance on how to make a formal complaint about a business.
These agencies are there to help ensure you receive fair treatment in the marketplace.